Refund policy

Refund and returns

We want you to love what you keep. If something is not right, write to us at hello@getmaisonlune.com and we will make it right.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund. For a major failure, you choose the remedy. Nothing in this policy limits those rights.

If something arrives faulty or damaged

Contact us at hello@getmaisonlune.com within 30 days of delivery, with your order number and a photo of the item. We will cover the return postage for faulty or damaged items, and we will refund your original shipping cost as well. Remedies are made to your original payment method.

Change of mind

If you simply change your mind, we accept returns within 30 days of delivery. The item must be unused, in its original condition and packaging. Return postage for change-of-mind returns is yours, and the original shipping charge is not refunded. For hygiene reasons, earrings cannot be returned for change of mind unless they arrive faulty.

How a return works

1. Write to hello@getmaisonlune.com with your order number.
2. We reply with the return address and next steps.
3. Once the item arrives back and is checked, refunds are processed to your original payment method. Please allow a few business days for your bank to show it.

Please do not send anything back before contacting us, so we can watch for it.

Questions

hello@getmaisonlune.com. We answer personally, and slowly enough to get it right.