Shipping policy

Shipping policy

Where we ship

Australia only, for now. We are a small Queensland studio and we would rather do one country well than every country slowly.

Cost

Standard shipping is a flat A$8.95 on orders under A$75. Orders of A$75 or more ship free. All prices on our store include GST.

Delivery time

Orders are packed with care and sent on their way promptly. Delivery takes about 5 to 8 business days after dispatch, depending on where you are. Regional and remote addresses can take a little longer. If your order seems to be taking too long, write to hello@getmaisonlune.com and we will look into it.

Tracking

You will receive an email with tracking when your order ships.

Delays and lost parcels

Carriers occasionally run late, especially around holidays and weather events. If a parcel goes missing in transit, that is our problem, not yours - contact us and we will replace or refund it. Your rights under the Australian Consumer Law apply to everything in this policy.

Incorrect addresses

Please check your address at checkout. If you spot a mistake, email hello@getmaisonlune.com as soon as possible and we will fix it before dispatch where we can.